Refund Policy

At lelabofragrancessale.com, we want you to be completely satisfied with your Le Labo purchase, as we understand that scent is deeply personal and subjective. If for any reason you are not happy with your personalized perfume, candle, shampoo, lotion, or any other Le Labo product, we offer a 60-day return policy from the date you receive your order, allowing you to return eligible products for a full refund with no hidden fees or restocking charges.

To initiate a return, simply contact our customer service team at [email protected] with your order number and a brief explanation of why you are returning the product. Our team will guide you through the return process, providing clear instructions on how to send the product back to us. Please ensure that the product is returned in its original, unused condition with all original packaging, as damaged or used products—especially perfumes and personal care items—may not be eligible for a refund, to maintain the integrity of Le Labo’s products.

Once we receive and inspect your returned product, we will process your refund within 5-10 business days. All refunds are issued in USD, the unified currency of our website, and will be credited back to your original payment method. Please note that while we offer global free shipping on all orders, you are responsible for the cost of shipping the product back to us, unless the return is due to a defect or error on our part. We aim to make the refund process simple and hassle-free, ensuring you feel confident when exploring and purchasing Le Labo’s exquisite products.